Shipping Policy

Last updated: October 27, 2026

Order Processing and Delivery

Our estimated order preparation time is 1–2 calendar days. Estimated delivery is 10–12 calendar days from the date you place your order, including preparation time.

Delivery dates are estimates. Actual timing can vary by destination, carrier availability, holidays, and customs processing.

If we cannot ship within the timeframe promised when you ordered, we will notify you, provide an updated shipping estimate, and explain your cancellation and refund options.

Shipping Destinations and Charges

We ship to destinations available at checkout. Any shipping charge, including eligibility for free shipping, is displayed before you complete your purchase.

Tracking Your Order

When tracking is available, we will provide the shipment details using the contact information supplied with your order. Tracking updates may take time to appear after the carrier receives a package.

Delivery Address

Please check your shipping address carefully before placing an order. If you notice an error, email support@calistapatches.com immediately with your order number and the corrected address.

We will try to accommodate changes before dispatch, but changes may not be possible once an order has been processed or shipped.

Delayed, Missing, or Damaged Packages

If your order is delayed, arrives damaged, or is marked delivered but cannot be located, contact support@calistapatches.com with your order number and relevant details.

We will investigate and help arrange an appropriate resolution. Please retain damaged packaging and provide photographs when possible. Nothing in this policy limits your rights under applicable consumer law.

International Orders

International shipments may be subject to customs inspections, duties, taxes, or import charges. Charges collected by us will be shown at checkout. Additional charges may be assessed by the destination’s authorities, subject to applicable law.

Cancellations and Returns

To request cancellation, contact us as soon as possible. We will confirm whether the order can still be stopped. Returns and refunds are handled under our Refund Policy and applicable consumer law.

Contact

Calista Patches
support@calistapatches.com