Product Questions
How does the Calista Glow Patch work?
The Calista Glow Patch uses targeted red and blue LED light to give specific areas of your skin focused care without needing a full-face device.
Where can I use the Glow Patch?
Use it on targeted areas such as your cheeks, forehead, chin, and jawline. Place it wherever you want to give your skincare routine a little extra attention.
How often should I use it?
Add the Glow Patch to your regular skincare routine whenever you want targeted LED care. Follow the included instructions for recommended session length and frequency.
Is the Calista Glow Patch reusable?
Yes. The LED device is reusable and designed for convenient at-home use. Keep it clean and store it properly between sessions.
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–3 business days.
How long does shipping take?
For orders to Australia, Canada and the United Kingdom, delivery is generally estimated at 7–15 business days after processing.
Shipping times are estimates and may occasionally be affected by carrier delays, holidays, weather, customs, or other circumstances outside our control.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking information. Please allow 2–5 business days for tracking updates to begin appearing.
Can I change or cancel my order?
Please contact us at support@calistapatches.com as soon as possible. We begin processing orders quickly, so we cannot guarantee that changes or cancellations can be made after an order enters processing.
What if I entered the wrong shipping address?
Contact support@calistapatches.com immediately. If your order has not yet entered processing or shipped, we’ll do our best to assist you.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request an eligible return.
How do I request a return?
Email us at support@calistapatches.com with your order information and reason for the return. Returns must be approved before being sent back.
When will I receive my refund?
Once your return has been received and inspected, we'll notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days, although your bank or card provider may require additional processing time.
What if my product arrives damaged or defective?
Please contact us as soon as possible at support@calistapatches.com with your order number and details about the issue. Our team will review the situation and help determine the appropriate next step.
Still Have Questions?
We're happy to help. ♡
Calista Patches Customer Support
Email: support@calistapatches.com
Website: calistapatches.com
Our customer support team typically responds within 1–2 business days.